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If you still can't find the file you need, you can leave a "message" on the webpage.

If yes, please check the properties of these files, and you will know if the file you need is 32-bit or 64-bit. If you encounter this situation, check the file path to see whether there are any other files located in. There is a special case that, the operating system is a 64-bit system, but you are not sure whether the program is 32-bit or 64-bit. If your operating system is 32-bit, you must download 32-bit files, because 64-bit programs are unable to run in the 32-bit operating system. (Method: Click your original file, and then click on the right key to select "Properties" from the pop-up menu, you can see the version number of the files) If your original file is just corrupted but not lost, then please check the version number of your files. If you know MD5 value of the required files, it is the best approach to make choice

#Siemens step 7 appliction filename how to

In case you configured only one mobile device to work with PingID and lost it, you can disconnect it using our PingID Reset Application.Tip: How to correctly select the file you need If you decided to use an app for PingID, you can download it here: You can also activate multiple devices to have a fall back option in case (in case you lost your primary device). The last two options require the data to be stored in SCD.įor the first use you are guided through the activation process.

#Siemens step 7 appliction filename password

One Time Password via email to your manager or sponsor.

One Time Password via SMS on your mobile.

Activation requires an additional authentication step if more than 30 days have passed since your onboarding.įollowing authentication options can be used to activate PingID:

You can use multiple devices with PingID. Before the first use, you have to activate PingID on your device. PingID supports you in confirmation of your identity using a mobile device before accessing critical applications.

#Siemens step 7 appliction filename drivers

For activation use PKISS tool.Įrror may arise from the drivers of the smart card reader or other hardware related issues. If the problem persists, request a new card using FIONA tool.Ĭard content cannot be recognized by card reader or card is not activated. Try to login with your card on another computer to rule out problems with your card reader. Make sure your card is inserted correctly. The card is not recognized in the card reader If the problem persists, request a new card using FIONA tool. If reading takes too long try to login with your card on another computer to rule out problems with your card reader. If the issue arises repeatedly it is recommended to replace the card using FIONA tool. Rebooting your computer might help as well. We are running 2020 on three different stations and. thenottakenname: I think you might be right, yes please have a look and see if your appearance is fine. All step files have this appearance when imported.

#Siemens step 7 appliction filename install

Install the "PKI Basic Client" from the "Software Center".įor non-Standard (IT managed) client PCs as well as macOS and Linux workstations please order the PKI Basic Client installation package here.Ĭlean the chip and insertcard again. johnsonshiue: Thank you for getting back to me, I have attached the multi-body step file as well as one of the parts that I have saved.

If authentication does not work, please contact the Helpdesk How to resolve Smart Card authentication issu This will speed up the ticket resolution.

Screen shot of the issue / error message, if possible.

Exact step by step description to reproduce the issue.

Your browser type (Chrome, FireFox, IE, Edge) and its version.

Your client version (Windows, Linux, macOC etc).

To speed up the ticket resolution please provide information regarding: In case of issues you can always create a support ticket.

If you can log in to any other application (in this case please approach the application owner to grant you access permissions)īelow you can find the information about possible issues with different login methods and the tips to resolve them.

If you can log in using any other login method.

#Siemens step 7 appliction filename Pc

If you can log in into your Windows PC by credentials.

The latter is an indicator that the on-boarding process is completed (it takes up to 5 days) and you should be able to log in

If your user is already created in SCD and has an email address.

Please read following chapters to identify the root cause of the issue. Sometimes the issue caused by the wrongly configured client or poor internet connection. Sometimes on-boarding processes may take some few days causing issues during the first login. Mainly the tickets are caused by issues not related to the functionality of the service. MyID support receives hundreds of tickets every day.